1. WHAT KIND OF WARRANTY DOES NOVAIR PROVIDE ON THEIR UNITS?

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Novair provides a 10-year manufacturer parts warranty and an optional 10-year labour warranty when the system is installed by an authorized Novair partner.
This ensures proper installation, registration, and long-term protection.

For warranty details, contact an authorized installer or contact us.

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2. HOW ENERGY-EFFICIENT ARE NOVAIR HEAT PUMPS?

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Novair systems are designed for high efficiency during both heating and cooling seasons.

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Typical operating ranges:

• Annual heating + cooling: around $600/year

• Coldest winter months: as low as $120/month

• Summer cooling: approximately $1/day per indoor unit

• Most homes see a 2–3 year return on investment depending on usage, home size, and regional climate.

 

For more detailed performance guides, refer to the Novair Blog.

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3. DOES NOVAIR SELL DIRECTLY TO HOMEOWNERS?

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No.

Novair does not sell equipment directly for DIY installation.
Heat pumps require certified HVAC installation to ensure safety, electrical compliance, refrigerant handling, and eligibility for warranty coverage.

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We will gladly connect homeowners with a licensed Novair installer in their region.

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4. WHAT IS A COLD-CLIMATE HEAT PUMP?

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A cold-climate heat pump is designed to maintain dependable heating even in sub-zero temperatures.

Key features include:

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• Strong heating output at -25°C to -30°C

• High low-temperature COP

• Intelligent defrost cycle

• Built-in pan heater to limit ice buildup

• Variable-speed inverter technology

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More information is available in our cold-climate articles on the Novair Blog.

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5. WHAT IS A HYBRID HEAT PUMP SYSTEM?

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A hybrid (dual-fuel) system pairs:

A Novair heat pump

Your existing propane, electric or oil furnace

The system automatically selects the most efficient heat source.

Benefits include:

• Lower operating costs

• Reliable performance in extreme cold

• Ability to qualify for rebates

• Minimal changes to your existing duct system

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6. ARE ALL “-30°C RATED” HEAT PUMPS THE SAME?

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No.

The “-30°C” label varies widely between manufacturers.

The specifications that matter most:

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Verified heating capacity at -15°C and -25°C

• COP at low outdoor temperatures

• Defrost cycle frequency

• Inverter modulation range

• AHRI-listed performance data

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Novair publishes accurate, verifiable specifications to assist homeowners in making informed decisions.

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7. WHY CHOOSE NOVAIR OVER OTHER BRANDS?

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Homeowners choose Novair because we offer:

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• 10-year parts + labour warranty options

• Strong cold-temperature performance

• Pan heater included

• Competitive pricing

• Fast parts availability

• National network of authorized installers

• Reliable support and simplified service

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8. WHICH HEAT PUMP SPECS SHOULD HOMEOWNERS PRIORITIZE?

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Important specifications include:

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• Heating capacity retention at -15°C and -25°C

• COP at 5°F / -15°C

• HSPF2 and SEER2 efficiency ratings

• Low-end compressor turndown capability

• Defrost logic

• Noise level (dB)

• Refrigerant type

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Our blog offers detailed breakdowns of these specs to help homeowners compare options.

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9. WHERE CAN I PURCHASE A NOVAIR HEAT PUMP SYSTEM?

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Novair systems are available exclusively through authorized installers and partners.

We do not support DIY installations.
Contact us to be connected with a certified installer in your area.

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10. HOW DO NOVAIR HEAT PUMPS PERFORM IN EXTREME COLD?

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Novair Ultra Heat and Hyper Heat Series maintain strong heating output in severe winter conditions.

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Performance advantages:

• Reliable operation down to -35°C*

• Stable low-temperature performance

• Optimized defrost cycles

• Pan heater included for ice prevention

• Reduced power consumption at part-load

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For winter optimization tips, explore the performance guides on the Novair Blog.